FAQ


RETURN POLICY

We accept unworn, undamaged or defective product for exchange or refund upon notification within 5 days of receipt of delivery. Special order and sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Any items that do not meet the return window will be handled on a case by case basis. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 10 business days for the refund to post to your account after return has been approved and received.

To return or exchange an item, please submit a return request via our online form jarink.com/returns. Please include your order number along with the reason for your return or exchange. We will review your request and contact you to issue a return authorization upon approval. Given the limited quantities of our products, an exchange may not always be possible. All items must arrive unworn and in the original packaging.

For your security, please return your item with an insured courier using a tracking confirmation number (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. JarinK is not responsible for items damaged or lost in transit.


PRICE ADJUSTMENT

Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.


PAYMENT OPTIONS

We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.


GIFT CARDS

JarinK online gift cards may be used on purchases made through jarinkjewelry.com. JarinK jewelry gift cards do not expire.


SALES TAX

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to NY.


CHARGING YOUR CREDIT CARD

We do not charge your credit card until we ship your order to you. Special orders may be charged before shipment in some cases. You will be notified if that is the case for your purchase. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.We also reserve the right to cancel any order at our discretion (with full refund if payment was made).



SHIPPING POLICY

We offer free ground shipping on all orders over $250 (excluding taxes and shipping) to the continental United States.


We offer shipping via UPS on all domestic orders. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States. International orders are not accepted at this time.


Service

Cost

When items will arrive

Ground

$15.00

5-7 business days, excluding Saturday and holidays.*

2nd Day Air

$25.00

Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

Next Day Air

$45.00

Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

* Please note that Three Day, Two Day and Overnight Delivery refers only to delivery time and not to the time needed to process your order. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional handling time. Please allow 48 hours for processing.

*If order is unavailable you will be notified within 24 hours Mon-Fri (excluding weekends).

* Shipping times are approximate.

* Business days are Monday through Friday, excluding Saturday and holidays.

*UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.


INTERNATIONAL SHIPPING

We ship DHL to most most countries. You are responsible for all duties, customs, and fees. If we cannot ship to your country, we will notify you as soon as possible.


PRIVACY POLICY

JarinK shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.jarinkjewelry.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at richard@jarink.net with "REMOVE" as the subject header.

Jarink uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.


SECURITY POLICY

All order information sent to Jarinkjewelry.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.